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Practice Policies
DATA PROTECTION NOTICE
The Data Protection Act 1998 is designed to ensure that
information kept on computer, and that which is manually prepared,
relating to an individual is obtained fairly, kept up to date and
stored securely. All general practices must be registered under the
Act. Registrations usually last 3 years before renewal is necessary.
This practice has been registered under the Data Protection Act
since June 1989
The obligations for the practice with regard
to personal data are as follows:
- obtain and process it fairly and lawfully
- hold it only for the purposes specified in our Register
entry
- use it only for the purposes and disclose it only to the
people listed in our Register entry
- hold only data which is adequate, relevant and not excessive
in relation to the purpose for which it is held
- ensure personal data is adequate and where necessary, kept
up to date
- hold it for no longer than is necessary
- allow individuals access to information held about them
- take security measures to prevent unauthorised or accidental
access to, alteration, disclosure or loss and destruction of
information.
It is permitted for this practice to hold personal data for 3
purposes.
- Research and Statistical Analysis: this includes data for
health survey purposes, distribution of questionnaires, face to
face or telephone interviews carried out by members of the
Primary Health Care Team, etc.
- Provision of Healthcare: this includes administration of
patient records, provision of general medical services and
treatment, diagnosis, therapy, analysis for management purposes
and statutory returns.
- Healthcare Administration: this includes the organisation of
healthcare services; identification of patients, scheduling of
patients, provision of health education information, etc.
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AGGRESSIVE, ABUSIVE OR VIOLENT PATIENTS
Our staff will do all that they can do to help you but at busy times
you may incur a wait, so we would ask you to be patient.
We will not tolerate aggressive, abusive or violent behaviour
towards any member of our staff and operate a zero tolerance
approach to violent or aggressive incidents. If you indulge in such
behaviour, the incident will be reviewed and if we feel it
appropriate, you will be removed from our medical list in accordance
with NHS guidelines.
The Practice considers aggressive behaviour to be any personal,
abusive and aggressive comments, cursing and/or swearing, physical
contact and aggressive gestures.
- Any incident of verbal abuse whether in person or on the
telephone will be reported to the Manager who will keep a log of all
incidents. A formal letter will be sent to you (a copy of which
will be kept with your medical record) and any response to our
letter will be recorded.
- If your name appears in the log book on three occasions you
will be immediately be removed from our medical list and the
Primary Care Trust will be advised of our action and the reasons
for it.
- Physical abuse will be reported immediately to the Police
and you will immediately be removed from our list. The Police
will then take whatever action they feel appropriate. Please
remember that assaults against NHS staff are regarded as a serious
matter, worthy of prosecution. (Should any member of staff be
put in fear of violence, they are under instruction to call the
Police).
- If you are from another Practice, then details of the
incident will be reported back to your own Practice and a
request for action will be made. Should it warrant it, the
incident will be reported to the Police.
As we said earlier we are all here to help you so please treat us in
the manner in which you would wish to be treated yourself.
Thank you
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MOVING ADDRESS
Some years ago the practice boundaries for new patients were changed, see practice area map, this meant that we no longer accept new patients from Shifnal, Codsall and Perton, for example. We felt that when this decision was made that it was unacceptable that existing patients in these areas be ask to register with new practices and so they were kept on our list. However when such a patient changes address unless the new address is within our current practice boundary they will be asked to register with a new practice.
Thank you
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